ELECTROMECHANICAL ASSEMBLY TECHNICIAN

THE OPPORTUNITY

This opportunity involves the production and electronic component service of our intelligent locker systems for customers. You will be working within the production team assembling, testing and on site servicing the entire range of locker systems.

THE POSITION

We are seeking an electro-mechanical assembly technician to join our manufacturing team - predominantly working with micro-electronics and wiring. This role will require time spent in all areas of the shop floor whilst also specialising in one or more than one of the following areas:
 

  • System development & testing

  • Fault finding

  • Quality assurance

  • Mechanical assembly

  • Electrical and electro-mechanical assembly

  • Loom preparation wiring, crimping and stripping

  • CAN bus wiring and installation

  • RFID antenna and reader programming and installation

  • Daily tasks and responsibilities will include:

  • Using bench fitting techniques and hand tools

  • Using CAD drawings and working to customer specifications

  • Working safely within a manufacturing environment

  • Using preventative measures

  • Accurately assembling customer orders

  • Loading goods crates in a safe, stable and manageable manner

  • Accurately marking and storing assembled orders awaiting despatch

  • Inspecting goods at goods in and goods out areas

  • Safely driving and/or operating MHE to standard and as trained, relating to Material

  • Handling Equipment (e.g. Counterbalance) as relevant to the role and setting; adherence to safe practice when working at height etc.

  • Using warehouse systems and processes relating to packaging, moving and receiving stock (eg ERP system) within a warehouse environment to facilitate the safe handling of goods and an effective and efficient service to internal/external customers

  • Working with and understanding iLockerz IT applications and other relevant technology and systems, including warehouse management, data capture etc.

  • Updating helpdesk ticket system and being responsible for personal ticket queue, ticket updates, completing tasks with agreed SLA - ensuring all information is logged and explained clearly to clients

  • Being aware of other jobs and projects within the helpdesk system that are relevant to the role and being responsible for escalating jobs to appropriate team members

  • Answering inbound support telephone calls and offering support to customers

  • Confidently offering top level customer service over the phone and on site, taking time to listen to client issues and noting key information whilst also responding to clients within appropriate timescales to meet SLA commitments

  • Delivering excellent customer service to customers and colleagues, including identifying needs and responding appropriately in line with situation and organisational style/culture

  • Maintaining a tidy and safe work environment

  • Manual and physical tasks including installations and on-site works

REQUIRED SKILLS

  • A good knowledge of general IT, with a sound technical knowledge of Microsoft and Windows Operating Systems

  • Excellent communication skills, both verbal and written

  • The ability to think logically and have good problem-solving skills

  • A customer centric approach

  • The ability to prioritise workload

  • An understanding of both PC hardware and software

  • An understanding of networking and configuration (advantageous but not required)

DESIRED QUALITIES

As well as being trustworthy and professional, you will be passionate, motivated and have a can-do attitude with a good eye for detail.

Sound like a good fit? Email your current CV and covering letter to: tellmemore@iLockerz.com.